Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. November. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. I'm waiting for Steam support reply, although I don't have much faith, honestly. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. New comments cannot be posted. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. my Steam Deck stopped charging after connecting it to an USB Hub. Here’s a video I found:. On the other hand, the buttons on the Q2 Deck felt mushy. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Replaced the screen. Steam Deck > General Discussions > Topic Details. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. I have returned 3 steam decks now. - GLS delivered my Deck in less than 24 hours after receiving it. Once in the BIOS menu, unplug the power supply. Steam Deck with serial number [redacted], placed inside original carrying case. I still have no update and waiting for a new unit to be shipped to me. I had to RMA my Steam Deck because the left stick click was faulty. ago. darth miike Apr 30, 2022 @ 12:22pm. 24/03 -> 8AM I sent the Steam Deck through DHL. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. 4" Diagonal display size. At the time I got the deck, I assumed it was a steam in the material and ignored it. UK RMA Experience. ago. But if you open up the Deck and the switches work when you press them. I still have no update and waiting for a new unit to be shipped to me. 1280 x 800 HDR OLED display. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Steam initiated an RMA. 1 year manufacturer warranty that covers defects. Steam Deck RMA time question. ago. Steam initiated an RMA. Re image, shipment mode, editing power options in Desktop. And what to do if you end up with a broken version of. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. com my Steam Deck stopped charging after connecting it to an USB Hub. Navigate to the Power Menu. . About a week-and-a-half ago, Valve opened up Steam Deck repair centers. - Steam Deck arrives at their warehouse in IL on May 20th. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. It only works if you press the middle of the bumper. Go down and select Settings. my advice for anyone reading this. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. But overall the variance is very minimal. negafy 256GB - Q1 • 1 yr. ago. r/SteamDeck. Seems like you either have to accept it or return it. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Select Battery storage mode. All Discussions Artwork Videos News Guides Reviews. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Now they request very personal information like full phone number and address. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. I had to RMA my first steam deck for exactly this problem. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. RMA process with eBay SD. . 13 April 2022: Got shipping notification from Steam. 5m. I left a couple notes inside asking for it back rather than a substitution. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. I had an issue with 512GB Steam Deck where L3 button was not registering. sawsac 64GB • 1 yr. I still have no update and waiting for a new unit to be shipped to me. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. 5. Steam Support will provide you with instructions. It was transported using UPS and picked up Monday after that, only for it to return yesterday. If your device is out of warranty, the company will offer to fix it up. • 10 mo. If you're getting a result, it's very likely that your GPU is faulty. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Best. You'll get 2-3x that if you're playing simple games or watching movies. ) Step 2: Remove the shield screws and then the shield itself. Its companion button, on the bottom right, works normally no matter what. The only exception is RB takes a screenshot. - Send out my Steam Deck on May 18th. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Unit arrived at warehouse (Netherlands) on April 4th. TheBlack_Swordsman. Not a major issue but one that annoyed because of the price spent on the deck. - RMA process gets started on May 17th. darth miike Apr 30, 2022 @ 12:22pm. They basically said it’s a factory defect and it will get worse with time. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. 1. Go down to Hardware section and select Model/Serial Numbers. Donations are appreciated, but not necessary:paypal. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. Unfortunately, they kept the 256 ssd. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. - Deck finally arrives. Navigate to Setup Utility. ) remove or loosen all screw holding the motherboard to the chassis. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. #4 < > 4. * Now here is where we are going to deviate a bit from the steam support advice. If you'd like to attach a file or screenshot to. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. They have it. I dropped off my package Tuesday, November 7th at 12pm. Have the RMA paperwork in the box as the first thing support would look at when opening it. Replacement in event repair not possible. No company ever asked me to provide full contact details to initiate an RMA process before. I believe a portion of Steam Decks have faulty Wireless Cards. 99 ($5. Sent it to Steam on Saturday the 21th. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. Total time was about 2 weeks. You also need to reset the OS. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Aspiring_Gh0st. I have no idea what valve are doing with it at the moment unfortunately. No rma. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. largelylegit. Check to make sure you've included everything, including the RMA form. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Press Steam button. This was the answer: Thanks for providing the requested information. my Steam Deck stopped charging after connecting it to an USB Hub. 28: steam deck is delivered to them. I know burn in takes extreme scenarios. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. I've had to RMA my Steam Deck due to a non-functional L3 button. They didn't steal it. I don't think that is true. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. We apologize for the inconvenience. Literally nothing happens when using them. Steam Deck RMA time question. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. You also need to reset the OS. Let battery drain below 40%. Such as with monitors, it can differ slightly from others of the same model. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. They received my Steam Deck a couple days ago. Re image, shipment mode, editing power options in Desktop. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. ago. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. Reset unit to factory default settings. Just worried I might have to RMA after waiting all this time. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. Leave the deck on this screen until it dies on its own. Tech Support. I'm from Germany, and this goes too far for initiating an RMA process. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. In some regions, you will also need to attach other documentation. Yesterday I came home and found the steam deck laying on. usually anywhere from 6-8 hours. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Video here. Bad RMA experience - UK. It didn’t actually get picked up. October 12th - Product repair complete and ready to ship your items, tracking information provided. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. sachitgul • 8 mo. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. Make sure your Steam Deck is off and plug it in using the charger. This was already concerning as I did not want my new one repaired, rather it should be a new one. I still have no update and waiting for a new unit to be shipped to me. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. My Steam Deck had an issue with the battery not charging past 53%. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. how long have you waited to get your RMA? I. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. 7. Eaten By A Dream. Unit arrived at warehouse (Netherlands) on April 4th. 7. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. 8/6 new deck is on. pingus25 64GB - December • 1 yr. They were difficult months indeed. Both left and right trackpad are not working. You should only include your PSU if you are returning your device for a charging issue. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. I already contacted Steam Support so please don't comment telling me to do it. my Steam Deck stopped charging after connecting it to an USB Hub. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. • 2 yr. Thanks for using Steam, Zoe. Miffen May 27, 2022 @ 12:09pm. Steam Deck > General Discussions > Topic Details. 1TB NVMe SSD. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Apr 8 (AM): Steam Deck Posted. 2. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. - Contact Steam Support on May 16th. Premium anti-glare etched glass. Day 1 of owning a Steam Deck I set it up and installed games. my Steam Deck stopped charging after connecting it to an USB Hub. Buy a scalped steam deck on ebay, then rma it. The worst RMA Experience. Stuck in RMA hell. my Steam Deck stopped charging after connecting it to an USB Hub. These orders will start shipping on December 17th. I had to RMA AGAIN. or maybe glue a chain that you can link to a backpack or something. I still have no update and waiting for a new unit to be shipped to me. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. 28: steam deck is delivered to them. The warranty process is fairly lengthy. my Steam Deck stopped charging after connecting it to an USB Hub. • 7 mo. ) Re-insert or tighten the screws holding the motherboard. AutoModerator • Additional comment actions. Steam Deck broken after SSD change. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. 6 nm APU. Be sure to communicate with the team via the support page. We don't have additional details to provide at this time. Lastly. Seems like you either have to accept it or return it. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. I had to foot the shipping costs back to the US and use a freight forwarder to get. They basically said it’s a factory defect and it will get worse with time. Please provide details about your issue. 1. I still have no update and waiting for a new unit to be shipped to me. ago. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. I still have no update and waiting for a new unit to be shipped to me. put it into battery storage mode, then wake with charger like then it arrived. That's not how RMAs work, and I wasn't even implying that you should. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Not sure if these parts are compatible or if there are better options. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. The system will not go to sleep in this mode. Regardless its definitely RMA time. B) just assume that you do not have warranty. You may have to briefly plug the charger in to get it to. 3. Go down and select Devices. The Steam Deck should boot into the BIOS menu. Using the D-Pad and A to select, navigate to "Setup Utility". ) remove or loosen all screw holding the motherboard to the chassis. Steam Deck RMA process in the UK. Steam initiated an RMA. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. sure if you rebuy, you go back to the end and wait another year. 1. 07. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Apr 8 (AM): Steam Deck Posted. I sent my deck out on the 30th and they received it on the 2nd of December. 14 day buyers remorse return policy. I just posted a thread on this. So I had to contact Steam and set up an RMA. My deck arrived at the facility Tuesday morning 3/8. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. RMA in progress with Steam. if the first one is defective, id rather give them a year to. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. ago. Steam initiated an RMA. I still have no update and waiting for a new unit to be shipped to me. RMA warehouse sent final shipping notice (for new unit) 3/25. Valve already has. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. I even reached out to a valve employee for additional info. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. So basically I will have 3 choices:. #9. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Pricing will be critical for the Steam Deck 2, with a possible price point of. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. Let battery drain below 40%. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Still no word on when they will ship a replacement. Same, just got my third RMA yesterday and it's still having issue. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. - Send out my Steam Deck on May 18th. First time was fixed, second was a new unit. Choose Battery storage mode, and confirm. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Rumble motors are in controllers like Xbox or playstation. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. Seal the box well with packing tape and attach your shipping label to the box. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. my Steam Deck stopped charging after connecting it to an USB Hub. Some people can’t handle tech. Hold Volume+ and press the power button once to boot into BIOS. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. I just got my new deck today. Surprisingly Valve let me RMA it from AUS. Steam Deck with serial number <S/N removed>, placed inside original carrying case. We'll see. May 6: didn't hear anything from steam but almost as. Got my Steam Deck back from a second RMA in December. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. Yes you can, warranty is with device not accounts or users. If the LED remains off or is blinking, then the Deck isn't receiving power. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. 3. Unit arrived at warehouse (Netherlands) on April 4th. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. ) Push and hold the motherboard from the bottom towards the power button. I'm waiting for Steam support reply, although I don't have much faith, honestly. Thanks, I’ll try this and if it doesn’t work, factory reset time. 24/03 -> 8AM I sent the Steam Deck through DHL. Steam Deck RMA process in the UK. Those RMA'ing Decks have see around the same turn around times. I got an email from a United Radio, Inc. I still have no update and waiting for a new unit to be shipped to me. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. RMA time . 1TB NVMe SSD. Yes, for the record I have tried rubbing alcohol. Miffen May 27, 2022 @ 12:09pm. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. ) Open the Steam Deck rear casing. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. Select your issue to review troubleshooting information and contact Steam Support if necessary. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. Received my replacement on 3/29 or 3/30, I forget. Let your Steam Deck sit overnight until it has shut down on its own. TheBlack_Swordsman. List of troubleshooting. ago. New unit was like 2 days faster. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. - Deck finally arrives. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. Unit arrived at warehouse (Netherlands) on April 4th. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. I still have no update and waiting for a new unit to be shipped to me. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Fking. I received my RMA label on Apr 29, shipping it the following Monday (May 2). Steam Deck OLED announced (Better battery life, 7. So basically I will have 3 choices:. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. Go down to Hardware section and select Model/Serial Numbers. 9,031. I had an issue with 512GB Steam Deck where L3 button was not registering. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. ago. I still have no update and waiting for a new unit to be shipped to me. The worst RMA Experience. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. B. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Fingers crossed. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. 25 pm. At least this time Steam Deck seemed to work fine. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Theoretically, no you can't RMA a device that you destroyed with water. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. 5 weeks start to finish. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Photo by Vjeran Pavic / The Verge. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Include the following items inside the box: RMA instruction sheet, bar code up. Steam Deck Broke Again After Being Returned From RMA.